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This training is intended for interdepartmental teams working with the same customer, or for sales, logistics, customer service teams... who want to improve the relationship (level of customer engagement) they have with their main customers, and thus improve the business they have with them.
We explain what is the customer engagement and the impact it has on the business we can have and develop with our customers.
We explain the different factors that affect the customer engagement, and the three different levels we can have in a customer.
We analyzed the objective data to determine the level of engagement that our customers have with us today.
We are working on a plan of action to increase this level of engagement, and that this will result in a better and greater joint business.
1 file to compile the feedback received.Print the exercise sheets (1 copy of each for each person).Print the cards memocards (1 copy of each for each person).Flip-chart and markersAdhesive tape and DIN A3 sheetsCustomer feedback about our company. You can use the questionnaire included in the training, filled in before the training. ** You need to have data on how customers rate your company. If you do not have them, you can use the questionnaire included in the training kit, which must be sent to the key people of the customers to be evaluated, before the training.
Purchase the training.
Sign up for a free 2-hour TTT session, to solve all your doubts.
You will receive the call for applications by e-mail
495,00 €
(+ VAT, in Spain)
Classroom: 5 hoursOnline: 5 hoursMethodology: Workshop format. Each sales or multidepartmental team analyzes the situation with its customer and defines a customized improvement plan.Trainer's guideSupport Powerpoint1 OnePager with the summary, to follow up2 tokens memocard for participants4 exercise cards1 action plan form1 questionnaire to order feedback to customers1 file to compile the feedback received1 session of Train The Trainer of 2 hours to solve all the doubts you may have.
